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ResourceRouter™ Community 
Simplify the Complexity of Patrol Operations
Boost Productivity, Engagement and Safety with Patrol Operations Software
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The Benefits of ResourceRouter in South Bend, IN
IACP TECH
MAY 6 | ROOM 140 | 9:45–10:45 AM
AI tools help police fight property crime by predicting hotspots and improving patrol strategies.
THE CHALLENGE FOR LAW ENFORCEMENT
ResourceRouter uses automated, data-driven, and agency-created intelligence-led patrols to optimize resources, address crime issues, and enhance officer engagement. It ensures officers have the information they need to perform their duties safely and effectively while also providing insights into the impact patrol officers have in the community when they’re not responding to calls for service.
MAXIMIZE PATROL PRODUCTIVITY
ResourceRouter is a comprehensive patrol operations solution that simplifies the complexity of patrol operations. With ResourceRouter, your agency can:
- Give officers access to all the operational info they need in the field to do their job safely and effectively
- Easily enable automated, data-driven patrols to enhance public safety
- Gain insight on officer impact for better patrol decisions and meaningful transparency
ResourceRouter has been instrumental in reducing violent crime in South Bend. It enables us to direct officers to the right places at the right times – and to consistently drive presence where it's most needed. That data-driven approach builds community trust. Plus, the system provides accountability tools that allow our supervisors to track directed patrol completion in real time. It's fundamentally changed how we operate.
Unlike traditional manual hotspot analysis, which is time-consuming, often based on outdated data, and too broad in scope, ResourceRouter uses a data-driven approach to generate precise shift- and beat-level patrol assignments. These directed patrols guide officers to the right place at the right time for the right amount of time, maximizing visibility, deterring crime, and enhancing community safety. Officers are equipped with the necessary operational information to perform their duties safely and effectively.
I'm a firm believer that right now I can work with just 50 officers in a department budgeted for nearly 100, because we're using technology the right way. I don't believe technology replaces officers – but we lost 45% of our manpower, and ResourceRouter helped us fill that gap. It's probably one of the biggest game changers in my career
With ResourceRouter, officers know exactly where and why their patrol presence is needed most through automated, data-driven and intelligence-led assignments delivered daily by shift and beat—no need to depend solely on roll call or supervisor reminders. Assignments and updates are seamlessly communicated in the field, ensuring real-time responsiveness without relying on outdated methods like email. When not actively responding to 911 calls, officers are guided to high-priority areas to maximize visibility and impact. ResourceRouter also gives officers easy access to the operational information they need while they’re in the field, keeping everyone informed and aligned.
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PROACTIVE PATROL
How do your officers know where their patrol presence is needed most?
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RESPONSIVE PATROL
Are you able to communicate additional assignments to officers in the field without relying on roll call, supervisor reminders, or email?
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PATROL INSIGHTS
What are your officers doing when they’re not actively responding to a 9-1-1 call?
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PATROL INFORMATION
Can your patrol officers easily access and share the information they need?
ResourceRouter uses location-based crime data and on-crime external risk terrain data to generate patrol plans based on your jurisdiction’s highest-risk and highest-need areas.
Custom ad-hoc deployment areas for specialized assignments can include links to other systems and reference documents like active warrant lists, etc.
Generate patrol data and CompStat-styled reports about where your patrol officers have the biggest impact on crime, along with other patrol time data.
Agency-specific intel, location history, customizable map layers, and referenceable and actionable information at your officers’ fingertips. Amplify officer safety and situational awareness while keeping officers focused where they should be—in the field.
ResourceRouter FAQs
What other products does SoundThinking offer as part of their SafetySmart suite?
SoundThinking offers:
– ShotSpotter® , an innovative gunshot detection technology that enables law enforcement to proactively address gun violence and arrive at a scene within minutes, saving lives and building community trust in the process.
– CrimeTracer™, the #1 law enforcement search engine that enables investigators to search through more than 1B structured and unstructured data across jurisdictions to obtain immediate tactical leads, leverage advanced link analysis to make intelligent connections, link NIBIN leads to reports, suspects, and other entities, and more.
– CaseBuilder®, a smarter investigation management platform that enables investigative teams to efficiently organize and store case information, track and prioritize assignments, optimize resources, submit materials to prosecution, and more.
– CaseBuilder® Crime Gun, the first-of-its-kind gun crime tracking and analysis case management tool that enables agencies to better capture, track, prioritize, analyze, and collaborate on incidents that involve firearms.
What kind of protections does ResourceRouter have to minimize bias or discrimination?
SoundThinking seeks to reduce crime with its solutions, but that capability alone is not enough to make a public safety solution of benefit to a community. The product must provide more benefit than harm. The company has incorporated technology and policy protections to mitigate bias and discrimination yet still yield a significant public safety benefit. These protections include:
- We use crime data that is least susceptible to bias – Our models only use data for crime types that are typically called in from the community and not driven by police presence. We exclude misdemeanor and nuisance crimes that can create negative feedback loops with enforcement bias. These loops can occur in other modeling approaches when police presence in an area can repeatedly return police to the same area.
- We supplement crime data modeling with non-crime data and exclude people data – We also work to reduce bias by supplementing reported data with multiple sources of relevant data from independent, open sources. Typical examples include seasonality, time of month, day of week, time of day, holidays, upcoming events, weather, and locations of liquor establishments.
- We maximize the reduction of harm – We do not make predictions about the actions of people – that means no arrests, social media, or personal data is used. We limit the time an officer patrols and the occurrence of patrol assignments in the same location to prevent over-patrolling.
- We prioritize oversight and accountability – We log data input used and outputs generated by each model. We also log patrol activities including time, place and tactics used.
- We are proactively transparent – We are committed to being transparent about how our system works and use third parties to provide objective assessments.
Can it track only crime types that are of interest to an agency?
- Yes, crime forecasts can be configured based on those crimes of interest to a police department. For larger agencies, each district or special enforcement unit may have their own crime type priorities and that can be easily accommodated.
- A separate risk model is created for each crime type enabling the technology to have a unique configuration for each agency and their jurisdictions that use it.
- However ResourceRouter will not model crimes that are largely susceptible to enforcement bias.
What crime types does it forecast?
ResourceRouter does not model misdemeanor or nuisance crimes that are more susceptible to enforcement bias. Specifically, it models the major crimes that have an outsized impact on the community:
- Part 1 Crimes: Gunfire, homicide, aggravated assault/battery, robbery, burglary, motor vehicle theft, and theft.
- ResourceRouter will not model crimes that are largely susceptible to enforcement bias.
How can ResourceRouter benefit a police department and community?
Today’s law enforcement executives are facing budget and accountability pressures and need precision-policing tools to maximize their resource efficiency and promote more positive community engagement. ResourceRouter is a patrol and analyst tool that automates dynamic patrol location forecasts for all Part 1 crime data across an entire jurisdiction daily, enabling patrol and task force units to deter crime in a more precise and impactful way while also improving community engagement.
Better Information: Review dynamic patrol location forecasts, precise risk assessments. and pre-patrol briefings, facilitating optimal outcomes even with limited staffing and resources.
Better Decisions: Prevent crime and social disorder using the least amount of enforcement necessary and in partnership with the community.
Better Outcomes: Maximize crime deterrence and improve community relations by enabling command staff and line-level supervisors to apply the right dosage of policing in the right places at the right times.
