Contacting Customer Support
Customer Support is available to all customers with valid SoundThinking Support contracts. We can help you with basic assistance, technical support, integration services, forensic services and more.
You may contact us in one of the ways below for ShotSpotter® and ResourceRouter™:
Forensic Services
Via Email:
Via Phone:
Please leave a voicemail to our support team at: +1 (888) 274–6877, by choosing option 4. We will return your call as soon as possible.
Via Live Chat (24x7x 365):
You may contact us in one of the ways below for CrimeTracer™ solutions:
Via Email:
Via Phone:
Please call our support team at: +1 (833) 267–5465 option 2. If we miss your call, please leave a detailed message and we will return your call as soon as possible
You may email us for CaseBuilder™:
Via Email:
Please include as much detail as possible so we may help facilitate your request in a timely manner.
Via Phone:
Please call our support team at: +1 (833) 267–5465 option 2. If we miss your call, please leave a detailed message and we will return your call as soon as possible
You may contact us for SafePointe:
Via Email:
Please include as much detail as possible so we may help facilitate your request in a timely manner.
Via Phone:
Please call our support team at: +1 (833) 255-1299. If we miss your call, please leave a detailed message and we will return your call as soon as possible