Sound Thinking
Law Enforcement
ANNOUNCEMENT:
ShotSpotter changes corporate name to SoundThinking and launches SafetySmart Platform for safer neighborhoods

Contact Us

Thank you for your interest in SoundThinking. Please note that SoundThinking applications are not available to the public.

/

Support

Contacting Customer Support

Customer Support is available to all customers with valid SoundThinking Support contracts. We can help you with basic assistance, technical support, integration services, forensic services and more.

You may contact us in one of the ways below for ShotSpotter® and ResourceRouter™:

Forensic Services

Looking to request a Detailed Forensic Report or Expert Witness Services?

Via Email:

Please include as much detail as possible so we may better serve you quickly.

Via Phone:

Please leave a voicemail to our support team at: +1 (888) 274–6877, by choosing option 4. We will return your call as soon as possible. 

Via Live Chat (24x7x 365):

Chat with us directly by clicking the chat icon at the bottom-right of the screen.

You may contact us in one of the ways below for CrimeTracer™ solutions:

Via Email:

Please include as much detail as possible so we may help facilitate your request in a timely manner.

Via Phone:

Please call our support team at: +1 (833) 267–5465 option 2. If we miss your call, please leave a detailed message and we will return your call as soon as possible

You may email us for CaseBuilder™:

Via Email:

Please include as much detail as possible so we may help facilitate your request in a timely manner.
Search