ShotSpotter® for Highways 
ShotSpotter® for Campus 
ShotSpotter® for Corporate 
ResourceRouter™ Community 
Contacting Customer Support
Customer Support is available to all customers with valid SoundThinking Support contracts. We can help you with basic assistance, technical support, integration services, forensic services and more.
You may contact us in one of the ways below for ShotSpotter® and ResourceRouter™:
Forensic Services
Via Email:
Via Phone:
The support team can be reached at (888) 274–6877. Please follow the menu and select Support and the product you are calling about. If we are busy and unable to answer, please leave a detailed message and we will respond as soon as possible.
Via Live Chat (24x7x 365):
You may contact us in one of the ways below for CrimeTracer™ solutions:
Via Email:
Via Phone:
The support team can be reached at (888) 274–6877. Please follow the menu and select Support and the product you are calling about. If we are busy and unable to answer, please leave a detailed message and we will respond as soon as possible.
You may email us for CaseBuilder™:
Via Email:
Please include as much detail as possible so we may help facilitate your request in a timely manner.
Via Phone:
The support team can be reached at (888) 274–6877. Please follow the menu and select Support and the product you are calling about. If we are busy and unable to answer, please leave a detailed message and we will respond as soon as possible.
You may contact us for SafePointe:
Via Email:
Please include as much detail as possible so we may help facilitate your request in a timely manner.
Via Phone:
The support team can be reached at (888) 274–6877. Please follow the menu and select Support and the product you are calling about. If we are busy and unable to answer, please leave a detailed message and we will respond as soon as possible.
