CrimeTracer™ Gen3 is an agency-wide crime-fighting data platform that unifies your CAD/RMS (or any other internal system) and partner data with essential public records. Linking more than a billion records from over 2,100 agencies, CrimeTracer Gen3 delivers the right information to patrol officers, analysts, investigators, and command quickly. Gen3 is a major upgrade and adds patrol-ready tools, including Patrol and Trends Dashboards, a voice-enabled natural-language search Chatbot, AI Summarization, Case Folders, and clear Entity Summaries, to turn scattered data into decisions. Through an alliance with Thomson Reuters CLEAR®, CrimeTracer Gen3 brings public records alongside law-enforcement data in one place within CJIS-compliant boundaries.

The Patrol Dashboard is a personalized, role-based roll call view that gives officers better situational awareness while in the field. It shows each officer what matters in their beat: recent crimes, relevant BOLOs, active leads, and a concise AI summary of overnight activity. The result is straightforward: before patrol starts their shift, every unit receives a briefing on crime spikes, patrol assignments, and local priorities.

The Trends Dashboard in CrimeTracer Gen3 is a dynamic, citywide view that visualizes crime counts, trends, and hotspots at a glance. Command Staff and Analysts can use interactive charts and quick filters (date, offense, beat, shift) to spot emerging problems and drill into underlying incidents. With one click, they can push findings to the Patrol Dashboard or a case folder, turning insights into action.

The Chatbot is a natural language search interface that lets users type or speak questions (for example, “Find a white male named John Smith with a red truck”) and get immediate, usable results. Behind the scenes, it turns plain requests into precise database queries, removing the need for complex forms. Speech-to-text features then enable hands-free use in the field. It , shows the user exactly what it’s doing, but does not change data, or send information outside the CJIS boundary, giving officers faster answers when seconds matter.

Case Folders are a single workspace for an investigation where you can group related reports, leads, people, vehicles, locations, and media—so everything tied to the case lives in one place. Users add and organize suspects and documents, share the folder with authorized teammates, and generate an AI case summary to brief command or the next shift in seconds.

AI Document Summarization automatically condenses long reports into short, readable overviews, highlighting key people, places, and events. Summaries appear alongside the source document with a reminder to verify details before acting, so users can jump straight to the paragraphs that matter. The result: faster briefings, quicker reviews, and more time spent on decisions—not paperwork.

Entity Summaries are at-a-glance profiles for people, vehicles, and locations that pull identifiers, related incidents, known associates, linked addresses, and involved vehicles into one clean view. You can filter by date or jurisdiction, jump to connected records, and with a click, add the entity to a case folder or push it into a briefing as a BOLO.

CrimeTracer Gen3 connects to your CAD, RMS, or any other system, and links with SoundThinking’s SafetySmart tools like ShotSpotter®, PlateRanger™, and CaseBuilder®.  It can also display selected Thomson Reuters CLEAR® records alongside agency data under your policies. Everything runs on centrally managed devices within CJIS-compliant boundaries, with permissions controlled by your agency. In practice, alerts, hits, and reports flow directly into the Patrol Dashboard, entity pages, and case folders, reducing toggling and speeding up handoffs from call to case.

CrimeTracer Gen3 uses your agency’s data to power search, briefings, and analysis; it does not alter, sell, or share your data outside your control. All processing stays within CJIS-compliant boundaries with role-based access that your agency sets, and data is encrypted in transit and at rest. Selected CLEAR® context appears only through a separate subscription with Thomson Reuters, and as allowed by your policy, and detailed audit logs track who accessed what and when for accountability.

CrimeTracer Gen3 will be available in mid–November 2025. Training will be offered, and customers can contact their Account Representative or Customer Support to learn more.

Gen 3 is a major new release that expands CrimeTracer from an investigative tool into a comprehensive, agency-wide crime-fighting solution. The new tools help patrol, analysts, detectives, and command staff streamline workflows, save time, and surface insights faster than ever before. Key additions include Patrol and Trends Dashboards, speech-to-text Chatbot, AI Summarization, Case Folders, and Entity Summaries, and a modern user design.

CrimeTracer Gen3 introduces optional AI-assisted features designed to support investigative efficiency, such as:

• Search CrimeTracer using natural-language with AI Chatbot.
• AI-generated summaries of records and documents
• AI assistance for identifying relevant patterns or relationships already present in agency data (Coming Soon)
   
  These features augment analyst workflows but do not replace investigative judgment.

No. CrimeTracer AI does not perform real-time surveillance, monitoring, or automated decision-making. AI operates only on data replicated from systems of record exists within CrimeTracer and only when a user intentionally engages the feature.

No. CrimeTracer Gen3 does not use facial recognition, biometric identification, or person-tracking AI of any kind. AI features do not identify individuals based on images, video, or biometric attributes.

No. AI in CrimeTracer is strictly assistive, not autonomous. It:

• Does not create probable cause or recommend arrests
• Does not generate enforcement decisions
• Does not take automated actions
  All outputs are user-initiated, reviewable, and advisory only.

CrimeTracer AI only accesses:

• Data already available within the agency’s CrimeTracer environment
• Records and entities the user is authorized to view
  AI cannot access external systems, hidden databases, or information outside of configured integrations.

No. Agency data is never used to train, retrain, or improve AI models. Your data remains your data, and AI interactions are isolated to your environment.

Yes, AI interactions are stored for auditing and CJIS compliance purposes. AI interaction data is Not shared across agencies.

Yes. AI features (Chatbot, Summarization, Entity Extraction) in CrimeTracer Gen3 are:

• Optional
• Controllable by administrators
  Agencies may:
• Disable all AI features at any time
• Enable only specific AI capabilities

CrimeTracer AI adheres to the same CJIS-aligned security controls as the rest of the platform, including:

• Encryption in transit and at rest
• Audit logging
• Policy-driven feature enablement
• Models hosted in CJIS approved environment
  AI does not bypass or weaken existing security controls.

No. AI does not modify, overwrite, or alter source records. All AI outputs (such as summaries) are derived views, clearly identified with AI-specific coloring.

Like any assistive tool, AI outputs should be reviewed and validated by users. CrimeTracer positions AI as a time-saving aid, not a source of truth. Original records and linked data remain the authoritative source.

Traditional CrimeTracer analytics:

• Rely on structured queries, filters, and visualizations

AI features:

• Help users navigate, summarize, and explore existing information more efficiently
  Both work together — AI does not replace existing tools.

AI is designed to enhance, not disrupt, workflows. Agencies can opt out of AI features at their own discretion and continue using CrimeTracer exactly as they do today if desired.

Agencies can:

• Review AI settings with their administrator
• Contact CrimeTracer Support
• Request feature enablement, disablement, or policy review at any time

The CrimeTracer Chatbot is a natural language interface that allows users to query their agency’s data using plain English instead of traditional dropdowns or forms. It is designed to help law enforcement professionals quickly access relevant information using simple questions or commands.

• Converts natural language queries (like “Show me all incidents involving a red pickup truck and a white male aged 30 to 35 with brown eyes.”) into SQL queries that are executed against your agency’s CrimeTracer database.
• Makes it faster and easier to search your data without needing to navigate complex forms.
• Helps users locate incidents, entities, patterns, and context efficiently through conversational search.

• It does not modify, delete, or alter any data.
• It does not generate assumptions or conclusions about the data. All responses are based on the factual contents of your database.
• It does not send data outside the CJIS boundary or log conversations outside your secure environment.

Yes. The chatbot has been implemented with strict adherence to CJIS compliance requirements. The model processes queries within a secured environment, and no agency data is sent to external servers or used to train the model.

The chatbot is available to licensed users of CrimeTracer. Role-based access controls ensure users can only query data they are already authorized to see within the platform.

To activate the CrimeTracer Chatbot:

Send a request to CrimeTracer Support at . A support specialist will walk you through activation and permissions.

Yes. CrimeTracer support can enable the chatbot for a limited pilot group within your agency to evaluate the feature before making it available more broadly.

Yes. All AI-generated SQL queries and responses are logged in accordance with agency auditing policies and CJIS security standards.

You can access a wide range of data, including: court data, evidence and lab data, NIBIN shell casing reports, mugshots, probation and parole information, stop data, tip lines, warrants, daily bulletins, CrimeDex alerts, BOLOs and vehicular data.

Your agency owns the data you share with CrimeTracer, and you control which data is shared with the broader community of vetted law enforcement personnel. Your agency’s data is never changed or altered, just restructured and augmented to facilitate enhanced user interaction with the data.

All documents are stored online across multiple data formats (text, database, Microsoft Excel, Microsoft Word, images, video). You can integrate dozens of data types, including CAD, RMS, stop data, bookings, court records, and person and vehicle data.

You can search on specific keywords of interest or even general attributes of a crime. Search results include a one-click link charting, timeline, hotspot, and geospatial analysis.

SoundThinking offers:

• ShotSpotter, an innovative gunshot detection technology that enables law enforcement to proactively address gun violence and arrive at a scene within minutes, saving lives and building community trust in the process.
• CaseBuilder, a smarter investigation management platform that enables investigative teams to efficiently organize and store case information, track and prioritize assignments, optimize resources, submit materials to prosecution, and more.
• CaseBuilder Crime Gun, the first-of-its-kind gun crime tracking and analysis case management tool that enables agencies to better capture, track, prioritize, analyze, and collaborate on incidents that involve firearms.
• ResourceRouter, a resource management tool that automates the planning of directed patrols using Part 1 crime data across an entire jurisdiction, daily, while also providing transparency and accountability surrounding key stakeholders’ follow-up activities.