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Investigations are inherently complex, often involving disparate reports, witness statements, vehicle data, location histories, narratives, evidence, and intelligence from multiple systems that must be pieced together. And just as often, law enforcement teams manage these materials in email threads, shared drives, RMS record exports, or paper notes. That fragmented workflow not only slows investigative momentum but also increases the risk that critical links—between people, places, vehicles, or events—get overlooked.
CrimeTracer™ Gen3 from SoundThinking addresses this challenge with centralized case folders that organize, connect, and accelerate investigations from first lead to case closure. By bringing related records and leads into a single workspace, case folders help agencies reveal patterns, share insights across teams, and make tangible progress faster and with greater confidence.
CrimeTracer Gen3 Case Folders: A Unified Workspace for Investigations
At its core, case folders in CrimeTracer Gen3 act as a centralized, searchable, and structured repository for all materials tied to an investigation. Instead of toggling between RMS, CAD, public records, phone logs, field contacts, and personal notes scattered across devices, investigators now have a single, cohesive view of everything that matters to a case.
A case folder can include:
- Connected incident reports pulled from any data source in CrimeTracer
- Leads and tips surfaced via search or the voice-enabled, natural-language chatbot
- People and vehicle entities tied to the case
- Locations connected to activity patterns
- Narrative summaries and attachments
This consolidated structure provides teams with a shared baseline of truth, ensuring that detectives, analysts, patrol officers, and supervisors see the same information and can collaborate easily on next steps, without duplicating the work already done by another team member.
Break Down Silos, Reveal Connections
One persistent challenge in investigations is identifying links that span multiple incidents or jurisdictions. CrimeTracer Gen3 case folders help investigators uncover connections that might otherwise remain hidden due to siloed information. For example, when patterns emerge, such as a common modus operandi (MO) across several break-ins or repeated mentions of a vehicle description, a case folder can consolidate all that data, serving as the central location that makes it easier to see the connection.
CrimeTracer Gen3’s ability to integrate data from more than 1 billion law enforcement and public records, through an alliance with Thomson Reuters CLEAR®, enables connections beyond your jurisdiction. This means information outside your RMS or CAD is also searchable and can be added to a case folder, significantly increasing the likelihood of detecting relevant patterns and associations.
Real-World Case Example: Turning Leads into Action
Consider a scenario reported during a Gen3 overview: catalytic converter thefts rising across three neighboring jurisdictions. An analyst creates a centralized case folder and imports incidents tagged with similar characteristics. Within the folder, patterns begin to emerge: a recurring vehicle type observed on plate reads near theft sites, repeated parking-lot locations, and overlapping time windows.
Patrol units contribute field interview cards and a plate read from the next county over directly into the folder. Because the folder consolidates these contributions, investigators see a cluster of information pointing toward a scrapyard just outside the city boundary. That insight enables a coordinated operation, the recovery of stolen property, and multiple arrests—all documented and traceable within the same case folder in CrimeTracer Gen3.
Turning Case Data into Clarity
CrimeTracer Gen3’s case folders give law enforcement agencies a practical way to manage the growing complexity of modern investigations without adding more tools or manual processes. Consolidating reports, entities, narratives, and intelligence into a single, searchable workspace, case folders help investigators focus on analysis rather than administration. The result is a clearer understanding of how people, vehicles, locations, and incidents connect over time, even when those connections cross shifts, units, or jurisdictions.
As agencies face increasing data volumes and tighter resource constraints, case folders provide a foundation for more consistent, collaborative, and effective investigations. Whether supporting patrol-driven leads, long-term investigative work, or command-level oversight, CrimeTracer Gen3 helps ensure that critical information is organized, accessible, and actionable when it matters most.
