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Getting the right information quickly in law enforcement can make or break an investigation. However, many agencies still struggle with outdated search tools, complicated query forms, and siloed data systems that slow investigative work. CrimeTracer™ Gen3 from SoundThinking transforms this paradigm with voice-enabled, natural-language search, fundamentally changing how patrol officers, analysts, and investigators interact with critical public safety data.
Easier and More Efficient than Complex Search Forms
Historically, CrimeTracer users conducting detailed person searches had to navigate multiple form fields, remember how to input wildcard symbols, or ask for range queries on height, weight, and other fields, often filling out multiple data boxes with several filters to get to their results.
Now, with the new chatbot, users type a description in a chatbot-style box. For example, instead of manually entering search fields, you can just type:
“Search for a white male, 22 years old, about 6 feet tall and 180 pounds.”
CrimeTracer Gen3’s voice-enabled Chatbot introduces a conversational interface that reduces or eliminates the need for manual, syntax-dependent search queries. Officers can simply type or speak questions in everyday language, and the system interprets them to return accurate, relevant results across more than a billion records, including RMS, CAD, public records, partner agencies, and more.
This natural-language capability breaks down barriers between officers and the insights they need. Need to narrow it down? Just type a follow-up message in the chatbot, like, “Refine search for brown eyes and brown hair.” The system will build on the previous query and refresh the results automatically.
What This Means for Searches
This enhancement is more than just a user interface improvement—it’s a major step toward smarter, more accessible investigations. Some of the key benefits include:
- Saves Time: No more navigating multiple menus or remembering complex search syntax and wildcard symbols.
- User-Friendly: Works like a chat assistant—familiar and straightforward for all technical levels.
- Expands Search Power: Encourages users to conduct more advanced searches that they may have previously avoided due to complexity or lack of knowledge on how to conduct advanced searches.
- Keeps Momentum Going: Investigators can refine and revise queries on the fly without starting over.
Instead of manually constructing complex filters or toggling between systems, officers receive cohesive, CJIS-compliant results in seconds, powered by CrimeTracer’s unified data platform.
Stronger Crime Investigation Tools
While the chatbot is the latest innovation, CrimeTracer continues to deliver the industry-leading capabilities that public safety agencies depend on:
- Federated search across 1+ billion records
- Natural language and keyword search
- Link analysis and crime mapping tools
- Integrated data from RMS, CAD, LPR, field interviews, mugshots, and more
- Crime bulletin sharing and inter-agency collaboration
- Secure, CJIS-compliant cloud access from any device
- Queries are logged, allowing audits and transparency following CJIS security standards
And when integrated with PlateRanger™, CrimeTracer can turn a simple license plate read into a lead-packed investigative profile by cross-referencing with its massive record database.
Real-World Results from CrimeTracer
Criminals rarely operate within a single jurisdiction, making data sharing among agencies and with other data sources critical to solving crimes. CrimeTracer Gen3 provides a searchable, multi-dimensional information-sharing network that connects agencies, public records, and other data sources to accelerate multi-jurisdictional investigations. Crime Tracer also uses link analysis to quickly detect relationships between people, places, vehicles, and events. These outcomes aren’t just about technology—they’re about giving law enforcement the tools to keep communities safe.
From smaller agencies to large metro areas and even statewide deployments, CrimeTracer has helped solve cases and delivered impressive gains in efficiency and effectiveness. CrimeTracer Gen3 can help solve a range of crimes. For example, Cobb County, Georgia, used CrimeTracer to help solve a homicide investigation, and Pacifica Police in California leveraged CrimeTracer to solve a check fraud investigation.
Connecting the Dots Across Data Silos
A central strength of CrimeTracer Gen3 is its ability to unify and correlate data from siloed systems. Whether searching CAD/RMS records, public records through Thomson Reuters CLEAR®, vehicle reads from ALPR systems like PlateRanger, or partner-agency information, the natural-language search makes this expansive dataset easy to navigate. Instead of siloed queries across separate systems, officers get a single, cohesive view of relevant records, streamlining both routine and complex investigative tasks.
Integrating this voice-enabled, natural-language search into CrimeTracer Gen3’s broader ecosystem—alongside dashboards, AI summaries, entity pages, and case folders—enables agencies to quickly search large volumes of data. As data in public safety continues to grow, quickly finding accurate information enables law enforcement to act faster and with greater confidence.
