How does SoundThinking ensure that my data remains secure in transit and at rest?
Security and Trust
Frequently Asked Questions
Security & Compliance
How do I obtain a copy of SoundThinking’s SOC2 and/or HIPAA attestation reports or other security documents?
These documents are available upon request to validated customers with a current MNDA. Please contact our customer support or sales team to initiate the process.
What compliance standards does SoundThinking follow to ensure security and privacy?
SoundThinking maintains compliance with standards such as SOC2, HIPAA, CJIS, CIS Baselines, and NIST 800-53.
Product & Data Protection
What measures does SoundThinking employ to secure SafePointe & ShotSpotter deployed assets?
Includes hardened configurations, asset tracking, monitoring, maintenance, and patching.
Does ShotSpotter record conversations?
No. Sensors do not record or trigger based on speech. Only a 3-second clip may be captured if associated with a gunshot.
How does PlateRanger protect personal information when processing vehicle data?
Uses SHA-256 hashing, a zero-trust model, and only returns anonymized, aggregated data.
General
How does SoundThinking use artificial intelligence while maintaining ethical practices?
AI is governed by internal policies, bias evaluation, audits, human oversight, and transparency.
How does SoundThinking maintain continuous improvement in cybersecurity practices?
Through certified staff, ongoing education, AI-enhanced threat detection, and evolving best practices.
How do we report a security or privacy vulnerability?
Email: security@soundthinking.com with detailed info and supporting evidence, if available.
How does SoundThinking ensure that my data remains secure in transit and at rest?
Data is protected through encryption both at rest (typically AES 256) and in transit (typically via TLS 1.2 with MTLS where appropriate).
How do I obtain a copy of SoundThinking’s SOC2 and/or HIPAA attestation reports or other security documents?
These documents are available upon request to validated customers with a current MNDA. Please contact our customer support or sales team to initiate the process.
What compliance standards does SoundThinking follow to ensure security and privacy?
SoundThinking maintains compliance with standards such as SOC2, HIPAA, CJIS, CIS Baselines, and NIST 800-53.
What measures does SoundThinking employ to secure SafePointe & ShotSpotter deployed assets?
Includes hardened configurations, asset tracking, monitoring, maintenance, and patching.
Does ShotSpotter record conversations?
No. Sensors do not record or trigger based on speech. Only a 3-second clip may be captured if associated with a gunshot.
How does PlateRanger protect personal information when processing vehicle data?
Uses SHA-256 hashing, a zero-trust model, and only returns anonymized, aggregated data.
How does SoundThinking use artificial intelligence while maintaining ethical practices?
AI is governed by internal policies, bias evaluation, audits, human oversight, and transparency.
How does SoundThinking maintain continuous improvement in cybersecurity practices?
Through certified staff, ongoing education, AI-enhanced threat detection, and evolving best practices.
How do we report a security or privacy vulnerability?
Email: security@soundthinking.com with detailed info and supporting evidence, if available.
