ShotSpotter® for Highways 
ShotSpotter® for Campus 
ShotSpotter® for Corporate 
ResourceRouter™ Community 
ResourceRouter
SOC 2 Compliant
Patrol Operations Solution
Proactively Reduce Crime without Adding More Officers
Deploy your existing team more strategically using real-time data and automated patrol planning — so you can prevent crime, improve accountability, and build community trust without overextending your resources.
ResourceRouter
SOC2 Compliant
From limited staffing and reactive patrols to growing demands for transparency, today’s agencies face more pressure than ever.
Use a data-driven approach to generate precise shift- and beat-level patrol assignments. These directed patrols guide officers to the right place at the right time for the right amount of time, maximizing visibility, deterring crime, and enhancing community safety. In addition, equip officers with the necessary operational information to perform their duties safely and effectively.
How do your officers know where their patrol presence is needed most?
ResourceRouter analyzes real-time and historical crime data to generate targeted patrol areas, ensuring officers are deployed where they’ll have the greatest deterrent impact—no manual analysis required.
Are you able to communicate additional assignments to officers in the field without relying on roll call, supervisor reminders, or email?
Supervisors can quickly create custom patrol zones in response to emerging crime patterns or urgent incidents, allowing agencies to stay responsive even when resources are stretched thin.
Can your patrol officers easily access and share the information they need?
The platform consolidates essential shift details—like gate codes, business contact info, and community concerns—into one interface, helping officers stay prepared, informed, and efficient on the ground.
What are your officers doing when they’re not actively responding to a 9-1-1 call?
Agencies gain visibility into patrol execution and time spent in key areas, helping leaders demonstrate the effectiveness of proactive strategies to the community and internal stakeholders.
ResourceRouter has been instrumental in reducing violent crime in South Bend. It enables us to direct officers to the right places at the right times – and to consistently drive presence where it’s most needed. That data-driven approach builds community trust. Plus, the system provides accountability tools that allow our supervisors to track directed patrol completion in real time. It’s fundamentally changed how we operate.
Some of the key benefits of ResourceRouter has helped us to better engage within our community. Our officers are now spending more time in areas they weren’t regularly spending time before. That’s visibility that makes a difference. People see us out there. They know that we’re there to assist in preventing crime and making sure our neighborhoods are safer.
Chief Rivera shares how the ResourceRouter platform is transforming the way his officers manage and protect vital resources. Through his leadership, ResourceRouter is not just a tool—it’s a movement toward sovereignty, sustainability, and resilience.
See How ResourceRouter Can Help You Reduce Crime with Smarter Patrols
ResourceRouter leverages real-time data, automated patrol assignments, and proven strategies like the Koper Curve to help your agency prevent crime, increase officer efficiency, and strengthen community trust.
Here’s what you can expect after filling out the form:
1
A patrol strategy expert will respond within one business day.
2
We’ll schedule a brief call to learn about your agency’s challenges.
3
You’ll receive a custom demo tailored to your patrol goals.
Book Your Free Demo
ResourcesRouter FAQs
How can ResourceRouter benefit a police department and community?
Today’s law enforcement executives are facing budget and accountability pressures and need precision-policing tools to maximize their resource efficiency and promote more positive community engagement. ResourceRouter is a patrol and analyst tool that automates dynamic patrol location forecasts for all Part 1 crime data across an entire jurisdiction daily, enabling patrol and task force units to deter crime in a more precise and impactful way while also improving community engagement.
Better Information: Review dynamic patrol location forecasts, precise risk assessments. and pre-patrol briefings, facilitating optimal outcomes even with limited staffing and resources.
Better Decisions: Prevent crime and social disorder using the least amount of enforcement necessary and in partnership with the community.
Better Outcomes: Maximize crime deterrence and improve community relations by enabling command staff and line-level supervisors to apply the right dosage of policing in the right places at the right times.
What crime types does it forecast?
ResourceRouter does not model misdemeanor or nuisance crimes that are more susceptible to enforcement bias. Specifically, it models the major crimes that have an outsized impact on the community:
- Part 1 Crimes: Gunfire, homicide, aggravated assault/battery, robbery, burglary, motor vehicle theft, and theft.
- ResourceRouter will not model crimes that are largely susceptible to enforcement bias.
Can it track only crime types that are of interest to an agency?
- Yes, crime forecasts can be configured based on those crimes of interest to a police department. For larger agencies, each district or special enforcement unit may have their own crime type priorities and that can be easily accommodated.
- A separate risk model is created for each crime type enabling the technology to have a unique configuration for each agency and their jurisdictions that use it.
- However ResourceRouter will not model crimes that are largely susceptible to enforcement bias.
What kind of protections does ResourceRouter have to minimize bias or discrimination?
SoundThinking seeks to reduce crime with its solutions, but that capability alone is not enough to make a public safety solution of benefit to a community. The product must provide more benefit than harm. The company has incorporated technology and policy protections to mitigate bias and discrimination yet still yield a significant public safety benefit. These protections include:
- We use crime data that is least susceptible to bias – Our models only use data for crime types that are typically called in from the community and not driven by police presence. We exclude misdemeanor and nuisance crimes that can create negative feedback loops with enforcement bias. These loops can occur in other modeling approaches when police presence in an area can repeatedly return police to the same area.
- We supplement crime data modeling with non-crime data and exclude people data – We also work to reduce bias by supplementing reported data with multiple sources of relevant data from independent, open sources. Typical examples include seasonality, time of month, day of week, time of day, holidays, upcoming events, weather, and locations of liquor establishments.
- We maximize the reduction of harm – We do not make predictions about the actions of people – that means no arrests, social media, or personal data is used. We limit the time an officer patrols and the occurrence of patrol assignments in the same location to prevent over-patrolling.
- We prioritize oversight and accountability – We log data input used and outputs generated by each model. We also log patrol activities including time, place and tactics used.
- We are proactively transparent – We are committed to being transparent about how our system works and use third parties to provide objective assessments.
What other products does SoundThinking offer as part of their SafetySmart suite?
SoundThinking offers:
– ShotSpotter® , an innovative gunshot detection technology that enables law enforcement to proactively address gun violence and arrive at a scene within minutes, saving lives and building community trust in the process.
– CrimeTracer™, the #1 law enforcement search engine that enables investigators to search through more than 1B structured and unstructured data across jurisdictions to obtain immediate tactical leads, leverage advanced link analysis to make intelligent connections, link NIBIN leads to reports, suspects, and other entities, and more.
– CaseBuilder®, a smarter investigation management platform that enables investigative teams to efficiently organize and store case information, track and prioritize assignments, optimize resources, submit materials to prosecution, and more.
– CaseBuilder® Crime Gun, the first-of-its-kind gun crime tracking and analysis case management tool that enables agencies to better capture, track, prioritize, analyze, and collaborate on incidents that involve firearms.
