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Support & Training

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You can get 24/7 x 365 support via email, phone or online chat. Need help with an issue or retrieving your password? Just choose the option that suits you best.

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Online Training Materials

Access training materials for ShotSpotter Respond, ShotSpotter Insight, ShotSpotter Dispatch, ShotSpotter Connect, and ShotSpotter Admin.

Go to Training Overview

© 2023 SoundThinking Inc. All rights reserved. | SoundThinking™, SafetySmart™, ShotSpotter®, CrimeTracer™, CaseBuilder™, ResourceRouter™, the SoundThinking logo, the SafetySmart Platform logo, the ShotSpotter logo, the CrimeTracer logo, the CaseBuilder logo, and the ResourceRouter logo are trademarks of SoundThinking, Inc. ShotSpotter technology is protected by one or more issued U.S. and foreign patents, with other domestic and foreign patents pending, as detailed in Patents.