According to a recent customer feedback survey, THOR+ (powered by CrimeTracer) received a net promoter score (NPS) of 62.93 in the State of Tennessee, placing it in the Excellent category.
The sentiment among most participants was highly favorable, with 72% giving ratings in the Promoter score of 9 or 10.
The survey comprised of 4,413 individuals in a focused Tennessee law enforcement end-user group, representing 149 Tennessee agencies.
Factors driving this positive response are likely attributed to several factors, including systematic training and usage throughout the state, and access to timely and current statewide data to support investigations.
Participants particularly praised the platform’s:
Here are just a few recent testimonials from investigators and chiefs across the state of Tennessee:
“If you can Google you can use [CrimeTracer], and just the amount of information that it returns…there’s no need to try to sell it, just get [your officers] to use it one time and they’ll be sold.”
– Deputy Chief of the Knoxville Police Department, David Powell
“One key aspect of CrimeTracer that made the biggest difference was the ability to pull up case narratives to compare suspects, vehicles, MO’s, etc. Ultimately, I was able to determine that the suspect(s) and associated criminal enterprise were responsible for thefts in roughly six states spanning across the U.S. from New York to California. The criminal enterprise also had ties overseas. What started as a copper theft with virtually no leads, thanks to CrimeTracer, developed into an international organized crime investigation.”
— Special Agent with the Tennessee Office of Homeland Security Andrew Cannito“I use CrimeTracer daily! It is user friendly which makes it very easy to navigate. The filtering capability is the best feature in my opinion. The capability of searching a random item and filtering it down with anything you can think of is great! It has been beneficial in many ways and assisted in locating things that may have not been located otherwise. I look forward to utilizing every feature it has in the future as well.”
—Intelligence Analyst with the Criminal Investigation Division in West Tennessee, Rebekah Burke
