Contacting Customer Support
Customer Support is available to all customers with valid ShotSpotter Support contracts. We can help you with basic assistance, technical support, integration services, forensic services and more.
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You may contact us in one of the ways below for ShotSpotter Respond and ShotSpotter Connect:
Forensic Services
Looking to request a Detailed Forensic Report or Expert Witness Services?
Via Email:
Please include as much detail as possible so we may better serve you quickly.
Via Phone:
Please leave a voicemail to our support team at: +1 (888) 274–6877, by choosing option 4. We will return your call as soon as possible. At this time, due to the Covid-19 pandemic, we cannot answer this line live.
Via Live Chat (24x7x 365):
Chat with us directly by clicking the chat icon at the bottom-right of the screen.
You may contact us in one of the ways below for COPLINK solutions including COPLINK X, COPLINK Search (LEAP), COPLINK Detect, COPLINK Connect, and NIBRS:
Via Email:
Please include as much detail as possible so we may help facilitate your request in a timely manner.
Via Phone:
Please call our support team at: +1 (833) 267–5465 (833COPLINK) option 2. If we miss your call, please leave a detailed message and we will return your call as soon as possible
You may email us for ShotSpotter Investigate:
Via Email:
Please include as much detail as possible so we may help facilitate your request in a timely manner.